Unmatched EAPs for Indonesian Workforces in 2025

Nearly 53% of workers in Indonesia reported that poor mental health is negatively affecting their productivity [1]. In this context, EAP companies can become core infrastructure for sustainable organizational performance. In the sections ahead, we’ll explore how EAP service providers are operating in Indonesia today, and how decision makers can evaluate them strategically.

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Orgnizations in Indonesia reduce stress by 21% and increase positive emotions by 27% in only 8 weeks with Meditopia for Work. Gain a competitive industry advantage with personalized programs, 1-1 care, corporate wellbeing challenges, and more.

Why EAPs Are Essential for Businesses in Indonesia

In the Indonesian context, the case for integrating a robust employee assistance program is particularly strong. Here are country‑specific factors and trends that make EAPs a strategic necessity:

Nearly 10 % of the population experiences emotional or mental health disorders, but only a small portion access care [2]. This treatment gap often means that problems manifest in workplaces first via absenteeism, presenteeism, reduced focus, or conflict.
Indonesia scores 43.48 % on employee productivity metrics (below global averages) and stress and engagement measures remain weak [3]. This suggests that many organizations already struggle with suboptimal mental or emotional health among staff, which EAPs can help address.
Indonesia’s working population skews younger, and newer generations increasingly expect holistic support including mental health services from their employers. This raises the bar for workplace benefits beyond mere salary or perks.
Globally, studies show that investing in mental health yields a positive ROI: better productivity, lower turnover, fewer health-related costs [4].

Top EAP Providers in Indonesia

We selected these EAP vendors in Indonisia based on their languages, offers, and wellbeing approach. Take a look at how they could support your workforce, and choose one based on your unique needs.

Provider	Key Services	Unique Selling Points	Pricing Model
Meditopia for Work	1-on-1 counseling, AI self-care coach, legal & financial advice, well-being content, workshops	Crisis intervention model, gamification & rewards, multilingual support	Tiered pricing per employee
MantraCare	Individual therapy, wellness coaching, stress management, assessments	Local presence, hybrid delivery (digital + in-person), integrated wellness benefits	Per-user license, enterprise tiers
IMPROVE (Iradat Konsultan)	Confidential counseling, CISD, managerial coaching	Established presence, customizable training, virtual & on-site delivery	Annual contracts, custom quotes
EAP Indonesia (Remedi)	Online therapy, self-help modules, employee assessments	Fully digital, scalable platform, progress tracking	Monthly or annual subscription
Mindtera	Sentiment assessments, coaching, well-being analytics	Indonesian origin, HR system integration, data-driven insights	Not publicly disclosed
WorkMe	Mental health modules, productivity tracking, HR dashboards	HR-integrated tools, local presence, hybrid support	Not publicly disclosed

1. Meditopia for Work

Meditopia for Work is a digital-first EAP solution trusted by global brands and growing teams globally. Designed for modern workforces, it delivers accessible mental health support, emotional coaching, and wellness content in 14 languages. Meditopia focuses on proactive well-being, combining human-led services with scalable digital experiences.

Provider Name	Meditopia for Work
Key Services	Counseling, legal/financial support, coaching, digital wellness
Unique Selling Points	Gamification, multilingual access, 24/7 support, mobile-first
Pricing Model	Per-employee subscription (custom quote)

Key Services

1-on-1 counseling via video or phone
AI-based self-care coach
Legal and financial advice
Custom well-being content library
Workshops and manager toolkits

Unique Selling Points

Comprehensive crisis intervention model, including medical referrals
Built-in gamification and rewards system (streaks, progress tracking, wellness passes)
Strong focus on work-life balance and emotional resilience

Pricing Structure

Tiered pricing per employee (based on team size

meditopia for work reduces stress and increases positive emotions in only 8 weeks, which makes it a great alternative for organizations in indonesia

‍`‍`2. MantraCare

MantraCare is one of the most visible EAP companies in Indonesia, offering a blended platform that includes mental health, fitness, coaching, and preventive care. It caters to medium and large employers looking for integrated well-being solutions.

Provider Name	MantraCare
Key Services	Counseling, wellness coaching, webinars, training
Unique Selling Points	Wellness + EAP integration, gamification, hybrid delivery
Pricing Model	Per-user license (custom quote)

Key Services

Individual therapy sessions and physical wellness coaching
Stress management programs
Mental health assessments

Unique Selling Points

Includes physical and financial wellness as part of employer-sponsored benefits
Local presence with experience supporting Indonesian companies
Hybrid delivery model with in-person and digital options

Pricing Structure

Per-user license (based on number of employees) | Tiered enterprise plans available‍

3. IMPROVE (Iradat Konsultan)

Founded in Indonesia, IMPROVE is one of the most established employee assistance program providers in the country. It’s particularly well-regarded for its crisis intervention programs and employee resilience training.

Provider Name	IMPROVE (Iradat Konsultan)
Key Services	Counseling, CISD, training, seminars
Unique Selling Points	Crisis support, trauma response, local expertise
Pricing Model	Contract-based (customized)

Key Services

Confidential counseling
Critical Incident Stress Debriefing (CISD)
Managerial coaching and leadership support

Unique Selling Points

Long-standing credibility in Indonesia’s corporate sector
Delivers both on-site and virtual services
Customizable training and seminar packages

Pricing Structure

Annual contracts with flexible scope | Quotes based on company size and program depth‍

4. EAP Indonesia (Remedi)

EAP Indonesia is a digital-first platform operated by Remedi, focused on making emotional and mental support more accessible to local companies. Their platform is designed for scalability and ease of use, with a suite of tools that employees can use independently or with guidance.

Provider Name

EAP Indonesia (Remedi)

Key Services

Online counseling, assessments, group sessions

Unique Selling Points

Online therapy and counseling

Interactive self-help modules

Employee assessments and mental health screenings

Unique Selling Points

Fully digital remote EAP services
Automated progress tracking and symptom monitoring
Affordable access for mid-sized businesses

Pricing Structure

Monthly or annual subscription per employee | Custom quotes based on organization size

5. Mindtera

Mindtera is an Indonesian EAP / well‑being startup that combines analytics, coaching, and mental health support tools. It positions itself as a data-driven platform that helps employers monitor and improve workplace culture, engagement, and well‑being.

Provider Name	Mindtera
Key Services	Coaching, assessments, team well-being insights
Unique Selling Points	Real-time analytics, culture-focused, EQ training
Pricing Model	Enterprise license (quote required)

Key Services

Employee well-being / sentiment assessments
Coaching and development consulting
Analytics dashboard for HR / management

Unique Selling Points

Local Indonesian origin & market understanding
Strong focus on data and metrics to drive decision-making
Ability to integrate with HR systems to surface early risk signals

Pricing Structure

The public sources don’t clearly state a pricing model.

6. WorkMe (Indonesia)

WorkMe is a platform in Indonesia that blends mental health / productivity support with HR technology. While not always labeled strictly as EAP, its offerings overlap heavily with what contemporary employee assistance program providers would offer.

Provider Name	WorkMe
Key Services	Well-being analytics, HR insights, stress detection
Unique Selling Points	Local-first platform, productivity + wellness integration
Pricing Model	Custom quote (based on employee count & features)

Key Services

Psychological / emotional support modules for employees
Productivity tracking and HR integrations
Tools / dashboards for managers and HR to observe trends

Unique Selling Points

Strong local positioning
Integrates mental health support with productivity tools
Useful for organizations wanting an HR‑centric mental health

Pricing Structure

The public sources don’t clearly state a pricing model.

How to Choose the Right EAP Provider in Indonesia

Selecting the right EAP mental health providers is a strategic decision, but not all EAP companies offer the same services, pricing models, or outcomes. Here’s how HR leaders can make an informed choice:

Start by identifying the most pressing issues facing your teams:
- Are they struggling with burnout, stress, or personal challenges? Do they need 1-on-1 counseling, or would preventive education and self-help tools be more valuable?
- Providers like Meditopia, for example, emphasize corporate wellness with scalable, proactive content, while others like IMPROVE focus more on high-touch, crisis-sensitive care.
Not all platforms are built to scale the same way:
- Some of the largest EAP providers offer robust systems that work best for multinational companies or large enterprises with layered needs. Smaller firms, however, may benefit from agile local vendors that understand regional nuances and cultural dynamics.
Look beyond counseling to see what ongoing HR support services are included:
- Will the provider help you train your managers? Do they offer real-time dashboards? Is their support multilingual and culturally aware? Accessibility should be part of your decision criteria.
For companies with remote or hybrid workforces, remote EAP services are no longer optional:
- Choose a provider that offers seamless virtual access across mobile, desktop, and offline channels, ensuring every employee gets the help they need, wherever they are.
Do employees actually use the EAP? Are there gamified features or wellness incentives to encourage participation? Look for data on engagement rates, return on investment, and the ability to track mental health trends over time.

Discover EAP Companies by Countries

Interested in how Employee Assistance Program providers operate in other countries? Explore global trends and regional differences in employee assistance services.

Region	Countries
Europe	Poland, Greece, Netherlands, Spain, Italy, United Kingdom, Germany, Ireland, France
North America	United States, Canada
Middle East	Dubai (UAE)
Africa	South Africa
Oceania	Australia
Asia	Singapore

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Key Takeaways

- EAP adoption in Indonesia is rising, driven by workforce mental health concerns and regulatory encouragement.

- Local and global EAP mental health providers offer flexible delivery models, from app-based support to onsite counseling.

- Engagement tools like gamification and real-time tracking are becoming standard among leading EAP providers.

- HR leaders should prioritize cultural fit, remote access, crisis capabilities, and reporting tools in their selection.

- Some best-valued EAPs in Indonesia are: Meditopia, MantraCare, IMPROVE, EAP Indonesia, Workplace Options, and Mindtera.

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Frequently Asked Questions

Are EAPs mandatory for businesses in Indonesia?

No, EAPs are not legally required in Indonesia, but many companies implement them voluntarily to support employee well-being and improve retention.

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How do EAPs align with workplace mental health laws in Indonesia?

While not mandated, EAPs in Indonesia help employers align with Permenaker No. 5/2018 on Occupational Health, which encourages mental health support as part of safety obligations.

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Can employees in Indonesia access EAP services through public healthcare?

No. Public healthcare in Indonesia does not currently offer structured EAP services. These are typically delivered by private providers through employers.

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Are EAP services available in multiple languages in Indonesia?

Yes. Many EAP companies offer multilingual support including Bahasa Indonesia and English, especially global providers like Meditopia and Workplace Options.

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What industries in Indonesia benefit most from EAPs?

Industries with high stress or high turnover (such as tech, finance, manufacturing, and logistics) see strong ROI from EAP adoption.

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Sources

[1] Aon
Aon and TELUS Health Asia Mental Health Index Report 2023
[2] PubMed Central
Exploring Mental Health Issues and Priorities in Indonesia Through Qualitative Expert Consensus‍
[3] Training Indonesia
Workplace Wellbeing Score in Indonesia Remains Low: Why Wellbeing Training is Essential
[4] Health Promotion International
Investing in mental health and well-being: findings from the DataPrev project

author

Pamela Valadez, Psychotherapist

I am a psychotherapist and teacher with passion for helping people and organizations improve well-being, strengthen relationships, and find meaning in their personal and professional lives. My approach is grounded in contextual therapies where I integrate evidence-based methods such as Process Based Therapy, Cognitive Behavioral Therapy, ACT, Gottman Method, and Integrative Behavioral Couple Therapy.

Over the past 10 years, I have worked in diverse roles including psychotherapy, coaching, teaching, and talent development. These experiences have shaped my style as a therapist: warm, collaborative, and focused on action. I believe in creating a safe and empathetic space where clients feel heard, while also guiding them toward practical strategies to create meaningful and sustainable change.