Nearly 53% of workers in Indonesia reported that poor mental health is negatively affecting their productivity [1]. In this context, EAP companies can become core infrastructure for sustainable organizational performance. In the sections ahead, we’ll explore how EAP service providers are operating in Indonesia today, and how decision makers can evaluate them strategically.
Why EAPs Are Essential for Businesses in Indonesia
In the Indonesian context, the case for integrating a robust employee assistance program is particularly strong. Here are country‑specific factors and trends that make EAPs a strategic necessity:
- Nearly 10 % of the population experiences emotional or mental health disorders, but only a small portion access care [2]. This treatment gap often means that problems manifest in workplaces first via absenteeism, presenteeism, reduced focus, or conflict.
- Indonesia scores 43.48 % on employee productivity metrics (below global averages) and stress and engagement measures remain weak [3]. This suggests that many organizations already struggle with suboptimal mental or emotional health among staff, which EAPs can help address.
- Indonesia’s working population skews younger, and newer generations increasingly expect holistic support including mental health services from their employers. This raises the bar for workplace benefits beyond mere salary or perks.
- Globally, studies show that investing in mental health yields a positive ROI: better productivity, lower turnover, fewer health-related costs [4].
Top EAP Providers in Indonesia
We selected these EAP vendors in Indonisia based on their languages, offers, and wellbeing approach. Take a look at how they could support your workforce, and choose one based on your unique needs.
1. Meditopia for Work
Meditopia for Work is a digital-first EAP solution trusted by global brands and growing teams globally. Designed for modern workforces, it delivers accessible mental health support, emotional coaching, and wellness content in 14 languages. Meditopia focuses on proactive well-being, combining human-led services with scalable digital experiences.
Key Services
- 1-on-1 counseling via video or phone
- AI-based self-care coach
- Legal and financial advice
- Custom well-being content library
- Workshops and manager toolkits
Unique Selling Points
- Comprehensive crisis intervention model, including medical referrals
- Built-in gamification and rewards system (streaks, progress tracking, wellness passes)
- Strong focus on work-life balance and emotional resilience
Pricing Structure
- Tiered pricing per employee (based on team size
2. MantraCare
MantraCare is one of the most visible EAP companies in Indonesia, offering a blended platform that includes mental health, fitness, coaching, and preventive care. It caters to medium and large employers looking for integrated well-being solutions.
Key Services
- Individual therapy sessions and physical wellness coaching
- Stress management programs
- Mental health assessments
Unique Selling Points
- Includes physical and financial wellness as part of employer-sponsored benefits
- Local presence with experience supporting Indonesian companies
- Hybrid delivery model with in-person and digital options
Pricing Structure
- Per-user license (based on number of employees) | Tiered enterprise plans available
3. IMPROVE (Iradat Konsultan)
Founded in Indonesia, IMPROVE is one of the most established employee assistance program providers in the country. It’s particularly well-regarded for its crisis intervention programs and employee resilience training.
Key Services
- Confidential counseling
- Critical Incident Stress Debriefing (CISD)
- Managerial coaching and leadership support
Unique Selling Points
- Long-standing credibility in Indonesia’s corporate sector
- Delivers both on-site and virtual services
- Customizable training and seminar packages
Pricing Structure
- Annual contracts with flexible scope | Quotes based on company size and program depth
4. EAP Indonesia (Remedi)
EAP Indonesia is a digital-first platform operated by Remedi, focused on making emotional and mental support more accessible to local companies. Their platform is designed for scalability and ease of use, with a suite of tools that employees can use independently or with guidance.
| Provider Name | EAP Indonesia (Remedi) |
| Key Services | Online counseling, assessments, group sessions |
| Unique Selling Points | Unique Selling Points
Pricing Structure
5. MindteraMindtera is an Indonesian EAP / well‑being startup that combines analytics, coaching, and mental health support tools. It positions itself as a data-driven platform that helps employers monitor and improve workplace culture, engagement, and well‑being. Key Services
Unique Selling Points
Pricing Structure The public sources don’t clearly state a pricing model. 6. WorkMe (Indonesia)WorkMe is a platform in Indonesia that blends mental health / productivity support with HR technology. While not always labeled strictly as EAP, its offerings overlap heavily with what contemporary employee assistance program providers would offer. Key Services
Unique Selling Points
Pricing Structure The public sources don’t clearly state a pricing model. How to Choose the Right EAP Provider in IndonesiaSelecting the right EAP mental health providers is a strategic decision, but not all EAP companies offer the same services, pricing models, or outcomes. Here’s how HR leaders can make an informed choice:
Discover EAP Companies by CountriesInterested in how Employee Assistance Program providers operate in other countries? Explore global trends and regional differences in employee assistance services. Key TakeawaysFrequently Asked QuestionsNo, EAPs are not legally required in Indonesia, but many companies implement them voluntarily to support employee well-being and improve retention. While not mandated, EAPs in Indonesia help employers align with Permenaker No. 5/2018 on Occupational Health, which encourages mental health support as part of safety obligations. No. Public healthcare in Indonesia does not currently offer structured EAP services. These are typically delivered by private providers through employers. Yes. Many EAP companies offer multilingual support including Bahasa Indonesia and English, especially global providers like Meditopia and Workplace Options. Industries with high stress or high turnover (such as tech, finance, manufacturing, and logistics) see strong ROI from EAP adoption. Sources
 I am a psychotherapist and teacher with passion for helping people and organizations improve well-being, strengthen relationships, and find meaning in their personal and professional lives. My approach is grounded in contextual therapies where I integrate evidence-based methods such as Process Based Therapy, Cognitive Behavioral Therapy, ACT, Gottman Method, and Integrative Behavioral Couple Therapy. Over the past 10 years, I have worked in diverse roles including psychotherapy, coaching, teaching, and talent development. These experiences have shaped my style as a therapist: warm, collaborative, and focused on action. I believe in creating a safe and empathetic space where clients feel heard, while also guiding them toward practical strategies to create meaningful and sustainable change. Join our newsletter
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