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1. Scope of application
1.1. These General Terms and Conditions ("Terms") apply to all users of the services accessible through https://meditopia.com (the “Website”) and the Meditopia mobile application (the “App”) (the “Services”) (The “User” or “You”) provided outside the European Union by Yedi70 Yazılım ve Bilgi Teknolojileri A.Ş. (“Meditopia”, the “Company” or “Us” or “We”) registered at the address Maslak Mah. Taşyoncası Sk. Maslak 1453 Sitesi No: 1g İç Kapı No: 24 Sarıyer / İstanbul, insofar as no individual contractual agreements have been made.
1.2. You may access these Terms on our website (https://meditopia.com) or in the App at any time, enabling You to view, download, save and read them at any time. You can also access and print them when creating an Account and we also send the Terms to You as part of the confirmation email.
1.3. The version of the Terms valid at the time of the conclusion of a contract shall apply.
2. Services
2.1. Meditopia provides You with a wide range of content related to mental well-being and mindfulness, coaching, in particular guided meditations, sleep stories, blog articles, and music.
2.2. In addition, Meditopia provides mindfulness coaching services to those who purchase Meditopia Mindfulness Coaching program (“Meditopia Mindfulness Coaching”). Within Meditopia Mindfulness Coaching, You have the option to book access to support services from mindfulness experts (“Mindfulness Coaches”) through chats such as asynchronous messaging and real-time chat, video sessions, and/or other methods, if available.
2.3. Meditopia also provides mental wellbeing coaching services (“Mental Wellbeing Coaching”). You have the option to book access to support services from mental wellbeing experts (the “Professionals”) through video sessions (the “Support Services”).
2.4. In addition to the above, Meditopia also provides an AI companion for your mental wellbeing discussions (“Soul”).
2.5. Meditopia Mindfulness Coaching, Soul and Support Services neither are health-care services nor designed for the purpose of diagnosis or treatment of any mental disorder, medical disease, or condition. Please refer to Section 9 of these Terms for further information.
2.6. You must be over the legal age in your jurisdiction to use Meditopia Mindfulness Coaching, Soul, or Support Services.
3. Use of the Services; Subscription
3.1. Account registration
3.1.1. In order to use and benefit from the Services, You must create an Account ("User Account" or “Account”) by following the registration instructions in the App or on the Website. When registering an Account, You will be asked to provide Meditopia with certain personal data such as name, address, and email address and to choose a password. Registration is free of charge. There is no right to registration. By sending the registration form, You make an offer to conclude a user agreement (the “Member Contract”) with Meditopia that is subject to these General Terms and Conditions. If Meditopia accepts the registration, You will receive a confirmation email. With the receipt of the confirmation email, the Member Contract with Meditopia is concluded. Each User can only register once.
3.1.2. With registration, You declare that (i) You are legally competent to enter into binding contracts; (ii) all registration information You submit is true and accurate; (iii) You will be responsible for the accuracy and completeness of such information in the future; and (iv) your use of the Services does not violate any applicable law.
3.2. Free Services
Some parts of our Services are available to You unlimited and free of charge. However, You must register a User Account to use them.
3.3. Meditopia Premium
With Meditopia Premium You get full access to the entire selection of our content (excluding Meditopia Mindfulness Coaching, excluding Support Services). You can choose between a monthly, three-month, six-month or one-year paid subscription plan (a “Subscription Plan”), depending on your preferences.
3.4. Meditopia Mindfulness Coaching
With Meditopia Mindfulness Coaching You get full access to the coaching services provided by our mindfulness coaches as well as Meditopia Premium content (excluding Support Services). You can choose a Subscription Plan depending on your preferences.
3.5. Mental Wellbeing Coaching
For an additional fee, You can get access to Support Services by booking and attending sessions (each a “Session”) with the Professionals via the Calendly Tool (or other third-party tools at Meditopia’s discretion) on our Website or App. Sessions are paid as you go. The price of a Session is subject to the current price list and will be agreed upon at the time of booking a session.
3.6. Soul
For an additional fee, You can get access to Soul, an AI companion for your mental wellbeing discussions powered by ChatGPT, within a Subscription Plan.
3.7. General Requirements for Subscriptions to all Services
To use the Services, You must have Internet access, a device that can utilize the Meditopia Services, and a valid form of payment. You authorize us to charge any form of payment You provide, in connection with your subscription.
4. Conclusion of Contract
Availability of the below services is subject to change and can be amended at Meditopia’s discretion. The mention of service below does not constitute a binding offer.
4.1. Meditopia Premium and Meditopia Mindfulness Coaching
If the User wishes to subscribe, it first has to select one of the Subscription Plans and the type of subscription (Meditopia Premium and/or Soul and/or Meditopia Mindfulness Coaching). By clicking the button “Purchase”, the User makes a binding offer to conclude a contract for the selected Services and Subscription Plan. The acceptance of the offer (and thus the conclusion of the contract) is affected by confirmation of the booking by Meditopia via email. The legally relevant booking confirmation is not the same as the obligatory confirmation of the receipt of the offer via email. The confirmation of receipt merely documents that the participant’s booking has been received by Meditopia and does not constitute acceptance of the offer.
4.2. Mental Wellbeing Coaching
If the User wishes to book Support Services; it first has to complete a survey and then it will automatically be matched with a Professional. The User has to buy a Session by making payment in accordance with the price shown for the respective Professional. By making payment for the Session the User makes a binding offer to conclude a contract for the selected Support Services. The acceptance of the offer (and thus the conclusion of the contract) is affected by confirmation of the booking by Meditopia via email. The legally relevant booking confirmation is not the same as the obligatory confirmation of the receipt of the offer via email. The confirmation of receipt merely documents that the participant's booking has been received by Meditopia and does not constitute acceptance of the offer.
Once the payment is made, the User may select a date for the Session via the Calendly tool and can book the Session by clicking the button "Book a live session".
Bookings can be made up to 6 hours in advance and can be canceled up to 12 hours before the beginning of the respective Session. Any cancellation made after that point in time will be charged in full.
5. Payment
5.1. Meditopia Premium
Our paid subscription for Meditopia Premium is payable in advance for the entire subscription period agreed upon at the time of booking according to your Subscription Plan. You agree that Meditopia may charge the fees for the entire subscription period to the same credit card used for the initial Subscription fee or to the other payment instrument You provided.
5.2. Meditopia Mindfulness Coaching
Our paid subscription for Meditopia Mindfulness Coaching is payable in advance for the entire subscription period agreed upon at the time of booking according to your Subscription Plan. You agree that Meditopia may charge the fees to the same credit card used for the initial Subscription fee or to the other payment instrument You provided.
5.3. Soul
Our paid subscription for Soul is payable in advance for the entire subscription period agreed upon at the time of booking according to your Subscription Plan. You agree that Meditopia may charge the fees to the same credit card used for the initial Subscription fee or to the other payment instrument You provided.
5.4. Other Services (including Mental Wellbeing Coaching/Support Services)
All other Services will be charged immediately upon buying of a session to your selected payment method.
6. Termination
6.1. By the User
6.1.1. You may cancel your subscription at any time with effect from the end of your current subscription period by sending your request to hello@meditopia.com or through the settings of your Account on the Website or in the App via the button “terminate subscription”.
6.1.2. After clicking the button or upon our acceptance of your email request, You will receive a confirmation of receipt of your cancellation to the email You provided during registration.
6.1.3. Please note that if You subscribe through the Apple App Store or our iPhone application, You can cancel your subscription by disabling auto-renewal of paid in-app subscriptions. To do this, You must select "Manage App Subscriptions" under Settings in your App Store Account and then select the subscription You wish to change. If You subscribe through the Google Play Store, You can cancel auto-renewals in the Account Settings under "Subscriptions" in the Google Play app or by following the procedure provided by Google Play.
6.1.4. If You do not cancel your subscription before the end of your current subscription period, the subscription will continue for a further period.
6.1.5. The right to terminate the contract for cause remains unaffected.
6.2. By Meditopia
6.2.1. We may extraordinarily suspend or terminate your use of the Services for cause, including, without limitation, fraud on your part. Such termination or suspension may be affected immediately and without prior notice, if it is not reasonable for Meditopia to notify You in advance, taking into Account the circumstances of the individual case and weighing the interests of both parties. Good cause entitling us to terminate your use of the Services for cause exists, in particular, if:
- You copy or download the audio or video content of the Services without permission,
- Your use of the Services may constitute a violation of any applicable laws or regulations.
- Your use of the Support Services, Soul, or Meditopia Mindfulness Coaching under the legal age in your jurisdiction .
7. Right of withdrawal
By using our Services, You agree and acknowledge that Our Services are deemed as “immediately performed services on electronic platform”, and that You shall not have the right to withdraw and no payment is to be refunded, in accordance with Article 15 of the Regulation on Distance Contracts published in the Official Gazette dated 27 November 2014 and numbered 29188. Having said that, the general terms and conditions of Apple App Store and Google Play Store shall be applied to the purchases conducted through them accordingly.
For purchases conducted through the Apple App Store, you can request a refund from Apple only. For all purchases made through the Apple App Store, Apple acts as the distributor and handles refunds itself. You accept and acknowledge that We cannot make a refund for purchases conducted through the Apple App Store. For more information on Apple’s refund process please refer to https://support.apple.com/en-us/HT204084.
For purchases conducted through Google Play Store and/or the Website, We evaluate the refund requests at Our sole discretion provided that the refund request is submitted within 14 days following the conclusion of the contract.
The right of withdrawal expires already before the expiration of two weeks after the conclusion of the contract, if Meditopia has provided the service in full within the same period.
8. Liability
8.1. In the event of simple negligence, we shall only be liable if there is a breach of essential contractual obligations. An essential contractual obligation within the meaning of this provision shall be understood to be an obligation the fulfillment of which makes the performance of this contract possible in the first place and on which the contractual partner may therefore generally rely.
8.2. The liability according to the above clause 8.1 shall be limited to typical and foreseeable damage at the time of the conclusion of the contract.
8.3. The limitation of liability shall also apply mutatis mutandis in favor of our employees, representatives, and vicarious agents.
9. Disclaimer
9.1. Meditopia is a provider of content related to health, well-being, meditation, and wellness. We are not a health care provider or a medical device provider, nor do our Services constitute medical advice. Only your physician or other healthcare provider is able to do so.
9.2. Meditopia makes no representations, warranties, or assurances that the Services provide any therapeutic benefit.
9.3. All health information, links to the Services and/or recommendations or other materials, whether provided by Meditopia or by outside vendors, are provided for non-binding general informational purposes only.
9.4. Recommendations and other materials provided by us are intended to enhance, but not replace, the relationship that exists between You and your healthcare providers. We assume no liability for any consequences resulting from You having read or others having told You about these recommendations or other materials. Rather, You assume sole responsibility for your decisions and actions.
9.5. You acknowledge and agree that although Professionals perform their Support Services on behalf of Meditopia, Meditopia does not exercise any control over how they exercise their professional judgment. Professionals owe their own duty of care towards You in accordance with their regulatory obligations. You further agree and acknowledge that Support Services are held confidential between You and the Professionals, and that Meditopia is not involved in any way with the substance of Your interaction with a Professional or with any part of the Support Services.
9.6. Without prejudice to the foregoing, the User agrees and acknowledges that Mindfulness Coaching services, Support Services and Soul, which might be included in the purchased Services, do not substitute for psychotherapy, or prevent, treat, or cure any medical disease, mental disorder, or condition. As such a Mindfulness Coach or Professional or Soul itself cannot diagnose any mental or medical condition. Meditopia reserves the right to suspend or end the provision of Services in full or in part if it suspects (i) Users may have been diagnosed with any mental condition (including, without limitation, schizophrenia, bipolar disorder, and any dissociative disorders such as depersonalization and derealization) or (ii) Users may have any intentions to harm themselves or other persons or (iii) Users are feeling overwhelming stress which may affect their daily life. Users should seek medical help before benefiting from Services in any of the foregoing circumstances. Meditopia Mindfulness Coaching, the Support Services, Soul, and other Services are not designed to offer any solutions, treatments, or assistance in relation to the foregoing issues. Neither Meditopia Mindfulness Coaching, Soul, the Support Services nor other Services substitute psychotherapy, or psychoanalysis. The Users shall be responsible for creating and implementing their physical, mental, and emotional well-being, choices, decisions, actions, and results, and neither Meditopia, nor the Mindfulness Coach or Professionals are and will be liable for any acts or inaction, or any direct or indirect consequence of any services provided by Meditopia, Mindfulness Coaches, Soul and/or the Professionals.
9.7. The User understands and agrees that Meditopia has neither knowledge of nor any influence on the contents of the Support Services. The Support Services are provided by the Professional based on their own professional discretion without any guidance from Meditopia. The Users are free to follow or reject any advice or guidance given at their own discretion and responsibility.
9.8. The User understands and agrees that Soul provides automated responses generated by a machine-learning algorithm. It relies on the accuracy of the underlying ChatGPT model, which constantly develops, and may occasionally generate inaccurate or false responses. Soul cannot substitute for professional advice or consultation with qualified experts and it might not be suitable or adequate for the User’s needs. The User assume sole responsibility for their decisions and actions.
9.9. You agree and acknowledge that you should not provide Meditopia, Mindfulness Coaches, Soul, and/or the Professionals with any special categories of personal data (e.g., health data).
10. Intellectual Property
10.1. Meditopia grants the User the non-exclusive, non-sublicensable and non-transferable right, limited in time and withdrawable at any time, to access the Services via the Website or App provided by Meditopia solely for the purposes set forth herein and to use them accordingly. Any further use of the Website or the App, including the images, characters, icons or product descriptions displayed, is not permitted without Meditopia`s express consent.
10.2. When using the Website or the App, it is prohibited to copy, modify or create derivative works based on the information displayed therein and the software related to the Services. It is further prohibited to extract (e.g. by "scraping") to the services depicted on the Website or the App and/or to reuse the information outside the Website or the App.
11. Indemnification
The User indemnifies Meditopia from all claims that are asserted against Meditopia due to a violation of legal requirements or prohibitions laid down in these Terms for which the User is responsible. The User assumes all costs incurred by Meditopia, including the reimbursement of costs of necessary legal representation.
12. Availability
Meditopia does not guarantee the availability of the Website and/or App at any time or the occurrence and/or proper technical transmission of the offered services. Meditopia endeavors to make the Website and the App available for use by the User as uninterruptedly as possible. Nevertheless, downtimes may occur due to maintenance work and technical problems. The User is not entitled to any claims due to possible downtimes. Meditopia does not guarantee that all services or parts thereof can be used from any location. Meditopia is entitled without prior notice to change or adapt the Website or App, e.g. due to legal requirements or technical developments. Meditopia reserves the right to delete the Website and/or App in parts or as a whole as well as to discontinue the offer temporarily or permanently.
13. Performance delays, technical requirements
13.1. Delays in performance due to force majeure and due to extraordinary and unforeseeable events, which cannot be prevented even by the utmost care of Meditopia (this includes in particular strikes and official or judicial orders), Meditopia is not responsible. The user entitles Meditopia to postpone the provision of services for the duration of the impending event.
13.2. The use of the services offered by Meditopia requires appropriate compatible equipment and regularly sufficient Internet access, which the User must provide at his own responsibility and expense. Meditopia assumes no responsibility for the loss or improper transmission of information and/or Services based on the fact that the User has not created the necessary conditions.
13.3. Meditopia may utilize (without incurring additional costs to the User) third-party applications (such as Zoom) to allow the provision of the Services. You are solely responsible that you fulfill the service requirements provided by any third-party application in order to get access to the Services.
14. Data Protection
In the context of the use of our services, it is necessary to process certain personal data of our users. For the processing of personal data by us, our Privacy Policy applies, which is available under here, as well as on our website and in the app. In our Privacy Policy, You can read which personal data we process, for what purpose they are processed, and on what legal basis.
15. Changes to these Terms
We reserve the right to make changes to these Terms at any time without prior notice. You should review the most up-to-date version of these Terms before using our Services.
16. Miscellaneous
16.1. The contractual language is English.
16.2. The contractual relations between the parties are governed by the law of the Republic of Türkiye excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If You are a consumer and do not reside in the Republic of Türkiye, the contractual relationship is subject exclusively to the laws of the Republic of Türkiye excluding the CISG, unless mandatory provisions of the laws of the country in which You have your habitual residence provide otherwise.
16.3. If You do not have a general place of jurisdiction in Türkiye, or if You are a merchant within the meaning of the Turkish Commercial Code (“Tacir”), or if You have moved your permanent place of residence abroad after these Terms have become effective, or if your place of residence or habitual residence is not known at the time the action is filed, the exclusive place of jurisdiction for all disputes arising from this contract is our registered office.
16.4. Should individual provisions of these Terms be or become invalid, this shall not affect the validity of the remaining provisions of the Terms. The ineffective provision shall be replaced by the contracting parties by mutual agreement by such a provision which comes closest to the economic sense and purpose of the ineffective provision in a legally effective manner. The above provision shall apply mutatis mutandis in the event of loopholes.
